SUPPORT

SHIPPING

• How can i track my order?
• What are the delivery times?
• What are the delivery costs?
• Black Friday, Sales and Special Promotions, Outlet, Shopping Guide
• Christmas 2022 shopping guide
• Which courier do you use for deliveries?

See all 8 articles

RETURNS

• How can I return an order?
• How can I return a personalised goods?
• Can I exchange a product?
• May I cancel or delete an order?
• I have received a different item from the one ordered or a damaged item. What can I do?

PAYMENTS

• Which methods of payment do you accept?
• Buy now, pay later with Klarna
• Why was my credit card declined?

PRODUCTS

• CUSTOMISED PRODUCTS: TIME AND METHODS OF RECEPTION
• GIFT CARD: HOW CAN I USE IT?
• GIFT CARD: WHAT IS ITS VALIDITY? CAN I RELOAD IT?
• GIFT CARD: CAN I RETURN A GIFT CARD?
• GIFT CARD: CAN I RETURN AN ITEM PURCHASED WITH A GIFT CARD?

SIZE GUIDE

• OUTLET SIZE GUIDE
• KIDS' SIZE GUIDE
• WOMEN'S SIZE GUIDE
• MEN'S SIZE GUIDE
• SIZE GUIDE - NEW BALANCE KITS