You can of course return a product, even if it was purchased with a gift card, as long as it falls within the scope of our general terms and conditions of sale.
We invite you first of all to read here: Can I return an item?
If the product you want to return is covered by the right of withdrawal, please proceed as follows:
fill in the contact form. Don't forget to include in the message text
- First and last name
- Email address with which you placed the order
- Order number
- Item(s) to be returned
- Giftcard code
Send the products you want to return by following the return procedure as indicated in the dedicated article.
Our customer service will take care of your return request, proceeding to the total or partial refund of the amount paid. If the total or partial payment was made by gift card, our team will issue a new gift card of the exact value of the one used in the returned order.