If the purchase you have made is not to your liking, don't worry the steps for the right of withdrawal are quick and easy.
You have 14 working days from receiving your parcel to decide whether to keep or return the items in your order.
If you decide to return your order (partially or completely) please fill in the contact form.
Don't forget to include in the message text
- First and last name
- Email address with which you placed the order
- Order number
- Item to be returned
Put the items back in their original packaging, in perfect condition, preferably with a copy of the sales note inside the packaging and go to a courier you trust or the post office.
Remember that the return shipping costs are at your charge, so the goods must be sent back with an insured parcel carriage paid (no parcels sent cash on delivery or carriage paid will be collected by the reference warehouse). The address to which the return should be sent is:
Calicantus srl - Via L. Mazzon 30 - 30020 Quarto d'Altino (VE) - Italy.
Upon receipt of the parcel, we will proceed, within 14 working days, to refund the invoiced price of the returned items using the same method of payment used at the time of purchase.
Please note that you can place a new order via our online shop if you wish to receive a replacement of the returned item (e.g. for a size change).
It is not possible to return personalised articles or articles subject to promotions (sales, outlets, special promotions).