Shopping during a period of heavy discounts such as black friday, seasonal sales or special promotions is always convenient and we guarantee that all the products you buy on our official store are original and guaranteed by the AS Roma club.
Keep some important things in mind though before making a purchase of a product belonging to these categories:
- The right of withdrawal is excluded for personalized products, underwear and costumes, individual face protection masks, discounted products belonging to the outlet section, special promotions such as black friday and sales. No refunds are given for these purchases.
Be very careful when purchasing a discounted price product, return and exchange will not be possible.
- In case of an obvious quality problem on the purchased product, please contact our Customer Service Department via the form at this link by selecting the appropriate reason. Our team will contact you as soon as possible
Remember to attach pictures showing the actual defectiveness of the product to your complaint: these will be analyzed by our quality control and sent to the supplier and, in case of a confirmed quality problem, a product recall will be arranged at our charge and a refund on the same payment system used to make the purchase.
- During periods such as black friday and promotions the number of requests may be higher than normal. We do our best to give timely responses and your request will be immediately assigned to an operator.
- Order shipping and delivery times may be longer: we do our best to meet the requests of those who, like you, want to buy a product from the official AS Roma store in a timely manner; but in times of high demand and intense shipping activities, couriers may have slowdowns beyond our control.
You will then receive an email when you place your order and an additional email when your package leaves our warehouse. This second email contains the tracking link: please check the status of your shipment through this link and contact the courier directly for any clarifications or changes with respect to the delivery.
We thank you from the AS Roma Store team!