From receipt of your order you have 14 working days to decide whether to keep or return the items in your order.
Please note: if your order is placed before 27 December 2023, you have 30 days to make your return.
If you wish to return your purchase, please enter your order number and the email address you used for your purchase in the form below, so our customer care can find your order.
Follow the procedure and you will receive the result of your request.
Remember that if your return is accepted, you will be responsible for the shipping costs for returning the goods.
Return the item(s) in their original packaging, in perfect condition, preferably with a copy of invoice inside the packaging, and arrange shipment with a courier or post office.
Within 30 working days of receiving the parcel, we will refund the invoiced price of the returned items using the same payment method used at the time of purchase.
Please note that you can place a new order in our online shop if you wish to receive a different item than the returned item.
The right of withdrawal is excluded, pursuant to Article 59 of Legislative Decree no. 21/2014, in the case of the supply of personalised goods (e.g. personalised products with names and/or numbers, with patches, with initials, with the exception of defective or damaged products) as well as sealed goods that are not suitable to be returned for hygienic or health protection reasons and that have been opened after delivery (e.g. underwear and costumes, facial protection masks etc.).